Description
Digital Red River has just started the hunt for a new junior Service Desk professional to join our team, supporting a wide range of customers' technical environments across an even broader range of technologies.
Duties:
- Providing onsite desk-side support on customer premises
- Supporting servers, desktops and applications within a Microsoft AD and Exchange environment
- Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of Level 1-3 support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments
Requirements
- Advanced understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an IT outsourcer or managed service provider (MSP)
- An understanding of ticketing systems and customer service principles
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)
Benefits
First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:
- Up to $50k + other benefits
- We understand the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements with up to 4 days per week WFH.
- We offer 1 paid training days a month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certifications (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- Regular social events and a great team culture!
Submit your resume to careers@digitalredriver.ca